Includes 13 items: 911 Operator, 911 Operator - Special Resources, 911 Operator - Every Life Matters, 911 Operator - Search & Rescue, Radio Commander, Counter Terrorist Agency, 112 Operator, 112 Operator Soundtrack, 112 Operator - CHARITY MASKS, 112 Operator - Facilities, Radio Commander: Squad Management, Car Trader Simulator, Transport INC. The Special Resources DLC was released on the same days as the base game for USD$3.99. The Kickstarter offered this content to those who purchased the Collector's Edition (Base game and DLC) for CA$20 (USD$15.5). All special resources are available in all maps.
Talking About 911 With Kids
Everyone needs to know about calling 911 in an emergency. But kids also need to know the specifics about what an emergency is. Asking them questions like, 'What would you do if we had a fire in our house?' or 'What would you do if you saw someone trying to break in?' gives you a chance to discuss emergencies and what to do if one happens.
For younger children, it might also help to talk about who the emergency workers are in your community — police officers, firefighters, paramedics, doctors, nurses, and so on — and what kinds of things they do to help people who are in trouble.
When to Call 911
Teach kids that a 911 emergency is when someone needs help right away because of an injury or an immediate danger. For example, they should call 911 if:
- there's a fire
- someone is unconscious after an accident, drinking too much, or an overdose of pills or drugs
- someone has trouble breathing, like during an asthma flare-up or seizure
- someone is choking
- they see a crime happening, like a break-in, mugging, etc.
- there's a serious car accident
Kids may feel scared or nervous if they have to call 911. Tell them that the emergency operators who answer the phone talk to a lot of kids who are nervous or worried when they call. Tell them to stay as calm as they can.
Make sure your kids know that even though they shouldn't give personal information to strangers, it's OK to trust the 911 operator. Explain that the emergency operator will ask them what, where, and who questions such as:
- 'What is the emergency?' or 'What happened?'
- 'Where are you?' or 'Where do you live?'
- 'Who needs help?' or 'Who is with you?'
They should give the operator all the information they can about what the emergency is and how it happened. If they're old enough to understand, also explain that the emergency dispatcher may give first-aid instructions before emergency workers arrive at the scene.
Other Things to Know About 911
- Make sure your kids understand that calling 911 as a joke is a crime in many places. Every prank call or unnecessary call to 911 can delay a response to someone who needs help.
- Kids should make sure they're safe before calling 911. For example, if there's a fire in your home, they should know to leave the house before calling 911.
- Although most 911 calls are now traced, it's still important for your kids to have your street address and phone number memorized.
More Safety Tips
Here are some other safety tips to keep in mind:
- Always refer to the emergency number as 'nine-one-one' not 'nine-eleven.' In an emergency, a child may not call the number correctly if trying to find the '11' button on the phone.
- Make sure your house number is clearly visible from the street so that police, fire, or ambulance workers can easily locate your address.
- If you live in an apartment building, make sure your child knows the apartment number and floor you live on.
- Keep a list of emergency phone numbers handy near each phone for your kids or babysitter.
- Keep a first-aid kit handy and make sure your kids and babysitters know where to find it. When kids are old enough, teach them basic first aid.
911 professionals, often described as the “first-first responder,” are responsible for gathering essential information and relaying it to the right kind of help to the right location while potentially providing medical or other instructions until help arrives at the caller’s location.
In their goal of saving lives, 911 dispatchers must be calm under pressure and able to take control of often-unpredictable situations.
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911 Dispatchers Save Lives Every Day
It is important for the 911 dispatcher to procure the right information from a caller during a time of emergency and crisis. Emergency dispatchers understand that the more details they can get from the call, the better prepared the emergency responders will be when they arrive at the scene of the emergency. You want responders to move quickly and effectively to assess the situation so that proper action can be taken. These specially trained 911 operators realize that they make a difference in each “life or death” situation. Dispatchers must remain calm, collected and mentally sharp when dealing with 911 callers in order to help emergency responders maximize their efforts.
911 Dispatchers conduct the following important tasks, among many others:
- receiving incoming emergency calls
- prioritizing calls based on the details of an emergency
- providing detailed instructions on life-saving emergency medical interventions
- dispatching the proper emergency personnel in a timely and effective manner
The Nation’s 911 Office, located in Washington, DC, oversees the 911 emergency response system for America. The Public Safety Answering Points (PSAP) are located within the municipalities and counties of each state. Each state makes the final determinations on the basic qualifications, prerequisites and specific training guidelines for new 911 dispatcher recruits.
Learn How to Become a 911 Dispatcher in your State
Your Game Plan for Becoming a 911 Operator
Requirements for Employment
In order to become a 911 dispatcher/operator, candidates must adhere to the minimum requirements: at least 18 years of age and have earned a high school diploma or a GED. Usually, most agencies will also require candidates to have a valid state driver’s license.
Most of those who pursue an occupation in emergency dispatch often will have completed a college degree program in a field that is closely related. A related degree can provide you with unprecedented knowledge of highly relevant facets such as communications, emergency management, the criminal justice system and particular public safety standards.
A 911 operator, also known as 911 dispatcher, has a very important job to perform while professionally helping callers remain calm.
911 dispatchers work at public safety answering points (PSAPs), which are primary points of contact for individuals who dial 911.
PSAPs can be located at the following places:
• police stations
• fire departments
• dedicated call centers
• public safety departments
911 dispatchers conduct the following important tasks, among many others:
• receiving incoming emergency calls
• prioritizing calls based on the details of an emergency
• providing detailed instructions on life-saving emergency medical interventions
• dispatching the proper emergency personnel in a timely and effective manner
A 911 dispatcher will need the following training:
• Advanced First Aid/CPR/AED
• Suicide Intervention
• Critical Incident Stress
• Domestic Violence
• Terrorism
• Basic Telecommunications
• Emergency Medical Dispatch
• Hazardous Materials
• TTY Training
For those individuals with the goal of advancing in this profession, a college degree often provides better career advancement and opportunities. Bear in mind that many agencies do accept a formal academic program as a viable substitute for experience, often allowing you to accelerate into a management-related position faster than those without.
Study areas that are considered the most relevant for the occupation of 911 dispatcher/operator include the following:
- Public Safety
- Emergency Management
- Communications
- Homeland Security
- Criminal Justice
Finding The Right Employer for 911 Dispatcher Jobs
A great route to identify 911 dispatcher opportunities is to look for the state’s public safety answering points (PSAPs). These are the best contact points for people who call 911. Another viable way to look for jobs is to investigate professional opportunities through the state’s secondary PSAPs; these are centers where calls are often transferred from a primary PSAP.
PSAPs can be located at the following places:
- police departments
- fire stations
- call centers
- public safety departments
The FCC maintains an invaluable Master list of PSAPs located throughout the country. Keep this list readily available.
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Needed Skills and Job Requirements for 911 Dispatchers
Before you actually apply to be a 911 operator, we recommend that you fully understand the details about the position you want, which should be listed within the PSAP’s official website and/or on a local job posting site.
911 Operator - Special Resources For Mac Os
The typical job responsibilities for a 911 operator/dispatcher include the following:
- Fielding incoming calls pertaining to police, fire and other emergency medical services
- Figuring out best response practices and prioritizing situations
- Questioning callers to determine their location and the nature of the emergency
- Capturing and inputting data from automated data systems and teletype networks
- Calling emergency response units in order to determine availability for dispatching
- Recording details of all calls, dispatches and messages
Additionally, the main skills sets and knowledge needed for the actual position of the job are often outlined in the details of the position.
911 dispatchers should exhibit the following traits:
- A strong ability to communicate the English language in both spoken and written forms
- Demonstrate knowledge of state laws, agency rules, government regulations, and legal codes
- Demonstrate understanding of computer applications and hardware and software programs
- Display knowledge of the local geographical area where you will be working
- Knowledge of administrative as well as clerical procedures, including word processing, stenography and transcription
- Ability to point out complex situations, evaluate and develop workable solutions, and implement those solutions in a timely fashion
- Must communicate effectively and apply logic and reasoning when needed
Participate in Preliminary Employment Testing and Training
To become a 911 operator, or 911 dispatcher, usually involves an in-depth process. It can include the following:
- one-on-one interview
- background investigation
- skills test
- panel interview
- full medical exam
- psychological evaluation
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Once offered the job, agencies usually require that you complete a 911 dispatcher/operator training program, which includes ongoing classes as well as on-the-job training. Individual agencies will set their own training standards, although most will follow the typical state standards. Most courses within the dispatcher/operator training program will often include the following:
- Basic Telecommunications
- Advanced First Aid/CPR/AED
- Critical Incident Stress
- Hazardous Materials
- Terrorism
- Suicide Intervention
- Emergency Medical Dispatch
- Domestic Violence
The majority of states will require approximately 40 hours worth of initial training and the culmination of continuing education hours and training. Beyond the state training, many states capitalize on training programs via industry associations to include the following:
- Association of Public-Safety Communications Officials (APCO)
- National Emergency Number Association (NENA)
- National Academies of Emergency Dispatch (NAED)
Salary Expectations: According to the Bureau of Labor Statistics, the median salary range for 911 dispatchers is $38,010 per year, or
$18.27 per hour.
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We wish you the best of luck in becoming a 911 dispatcher or 911 operator.